Frequently asked questions

General
»	How do classes work?
»	Where can I find a complete listing of the classes available?
»	Where do the classes take place?
»	How much do classes cost?
»	What is the advantage of taking an online class instead of a regular class or even buying a book to learn more?
Enrollment
»	How do I enroll in a class?
»	What if the class I want to take has already started? Can I still enroll?
»	What if a class I want to take is full?
»	How much time do I get to complete a class?
Class Information
»	Who are the instructors?
»	How do I ask the instructor a question?
»	What are the different parts of a class?
»	How do I learn more about a specific class?
»	What is in the lessons?
»	How do I access my lessons?
»	I can't seem to access my lessons. What's wrong?
»	How do I obtain a certificate of completion?
Message Board
»	How do I find the Message Board?
»	How do I read my messages? How do I reply?
»	How do I post a new question to the Message Board?
»	How was I assigned the name that appears in the Author column when I post a message?
»	How long will it take for the instructor to answer my question?
»	How will I know when someone has responded to my question?
Edit Profile
»	What is my profile?
»	My student information is incorrect. How do I change it?
»	What are e-mail settings?
»	How do I change my password?
»	How do I keep track of all my classes? How do I see my completed classes?
»	What if I've forgotten my password?
Class Materials
»	Will I need to purchase additional materials to take a class?
»	Do I have to buy the materials online?
Technical Difficulties
»	What do I do if I am having trouble accessing my profile?
»	Does it matter which browser I use? Does it have to be a certain version?
»	Do I need to download any programs or obtain any plug-ins?
»	How do I bookmark HP Online classes?
»	Do you have problems viewing Flash content?

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